The guest who comes back (and the hotel that remembers her)
Real hospitality is remembering people. Imagine an agent that recognizes a returning guest — even from a different channel — and picks up right where you left off.
The doorman who remembered everyone
There was a time when the doorman knew your guests by name — which room they liked, that they took breakfast late, that the little one couldn't have nuts. Today that same guest reaches you from three different places — a WhatsApp message, an email, the chat on your website — and for most systems each of those conversations starts from zero, as if you'd never met. The welcome is still warm. It's just that nobody remembers anything.
June, on WhatsApp
Imagine Maria. She isn't real, but every hotel has a dozen like her. In June she writes to Albergo del Porto on WhatsApp: a family room for the weekend of the 15th, two adults and two children. Your agent answers in seconds, holds the room, and notes the detail that matters — breakfast at 9, because that's when the kids are hungry. Booking done, lovely stay, she leaves happy.
September, by email
Fast-forward to September. Maria writes again — this time an email, for the Saints' bridge holiday. Different channel, different tone, no phone number in sight. To most systems she's a brand-new lead: "Could I have your name? How many of you? Any preferences?" Every question you already asked her in June, asked all over again. With rivinci — if you've switched memory on — there's no interrogation. She's simply Maria, coming back.
Two channels, one person
Hi! Do you have a family room free for the 15th weekend?
Hello, we'd like to book for the Saints' bridge holiday, we're 4.
Maria
Before / After
Before / After
You stay in control
Memory shouldn't mean losing the plot. The contact book belongs to your agent alone — it isn't pooled across accounts and it isn't ours to browse. When two contacts look like the same guest but the match isn't a sure thing — "Maria R." on WhatsApp, "M. Rossi" by email — the agent doesn't guess. It sets the pair aside in a confirmation queue and waits for your call: merge them, or keep them apart. And the day a guest asks to be forgotten, one click removes the contact and everything the agent remembered about them.
The control room
Maria R. (WhatsApp) and M. Rossi (Email): same person?
Maria R.
M. Rossi
Your returning guests
Maria doesn't exist. Your returning guests do — the family that rebooks every August, the sales rep who's in town once a month, the couple who came for their anniversary and want the same table again. Next time they write from a channel you'd never think to connect, your agent can be the one who remembers them — and welcomes them back by name.
How it turns on
No surprises on the bill, either. Both features are a per-agent switch that ships off by default: nothing turns on until you decide it should, agent by agent. Try it on your busiest inbox first, then grow from there.
Which plan unlocks what is on the pricing page.