Hospitality
Hospitality, told by the front desk that never sleeps
Hospitality
The front desk that never sleeps
A guest writes at 11:47pm. The front desk is asleep. The agent isn't.
7 min readRead the article
Hospitality
The guest who comes back (and the hotel that remembers her)
Maria writes on WhatsApp in June and by email in September. It's the same person — does your agent know that too?
8 min readRead the article
Hospitality
One afternoon to take your assistant live
Giulia doesn't know what a prompt is. By 4:30pm her B&B has an AI assistant.
6 min readRead the article
Hospitality
The moment you lose the direct booking
Marco is on your site at 10pm, ready to book. One unanswered question and he's gone to Booking. See the exact moment you lose the direct booking — and how to keep it.
4 min readRead the article
Hospitality
Short on staff? Stop using them as an answering machine
A family at the desk, three messages on WhatsApp, the same minute. Someone has to wait — unless the agent takes the repeats.
4 min readRead the article
Hospitality
Your guests are already on WhatsApp
Paolo thinks WhatsApp means a developer and weeks of work. It's a guided connection, in a few steps.
4 min readRead the article