"Where's my order?", answered instantly
It's the number-one customer-care question. Here's how an AI agent solves it on its own, at any time.
The question that fills the support inbox
"Where's my order?" It's the message that arrives more than any other, dozens of times a day, always the same. Every time, someone on support opens the system, looks up the order number, copies the status and replies. It's necessary work, but repetitive — and meanwhile the truly complex questions wait.
The easy requests smother the important ones
Most tickets are made up of simple, repeated questions: order status, delivery times, changing an address. They eat up hours of work and stretch response times for everyone — even the customer with a serious problem, who ends up in line behind a hundred "where's my parcel?" messages.
An agent that pulls up the status on its own
Rivinci's AI agent connects to your system — Shopify, WooCommerce and others — and answers order questions on its own: shipping status, tracking, expected times. The customer gets the answer instantly, at any hour, and support doesn't even open a ticket.
AI Support
A tracking request, solved without a ticket.
Wherever the customer prefers to write
Website, WhatsApp, Telegram: the agent answers about the same order wherever the customer writes, drawing on the same up-to-date data. No form to fill in, no email to wait for — just the answer, on the channel the customer already has open.
One order, three channels
hours of coverage, every day of the year
"And when something really goes wrong?"
A lost parcel, a complaint, a case outside the norm: the agent recognizes when a person is needed and hands the conversation to support with the order and history already laid out. The team spends its time on the cases that matter, not on copying shipping statuses.
Fewer repetitive tickets, calmer customers
When "where's my order?" answers itself, the customer is reassured in seconds and support frees up for the real problems. The easy requests solve themselves; people focus where they make the difference.