The line that's never busy
Every busy signal is a patient who hangs up. Here's how an AI assistant answers right away, with no one on hold.
"The line is busy, please call back later"
Monday morning, the front desk has three phones ringing and a queue at the counter. A patient calls with a simple question — the opening hours, the documents to bring — but gets a busy signal. They try again, then give up. It wasn't a complex case: it was just the wrong moment to call.
The phone is a bottleneck
Most calls are about the same few questions: hours, location, documents, how to cancel. Each one ties up the line and pulls the front desk away from the patients in front of them. And anyone calling after hours finds no one: the question stays there, unanswered.
An assistant that answers first
Rivinci's AI assistant handles recurring questions on its own: hours, exam preparation, required documents, directions. It answers on your website, WhatsApp and Telegram, at any time, and passes to the front desk only what truly needs a person — with the context already gathered.
AI Receptionist
A recurring question, resolved without tying up the line.
One answer, on every channel
Whether the patient writes from your website or WhatsApp, they find the same assistant with the same up-to-date information. Update an opening time or a procedure once, and the answer is correct everywhere — without repeating the same things on the phone a hundred times.
One front desk, three channels
hours of coverage, every day of the year
"Patients want to speak to a person"
For the important things, of course — and the assistant guides them right there. But to find out when the practice opens or what to bring to an appointment, an instant answer beats a busy line. The front desk stays free for those who really need it.
A front desk that can breathe
When simple questions answer themselves, the line frees up and the front desk goes back to caring for people, not the phone. Patients are looked after sooner, better, and without the sound of a busy signal.